Robert Hill B.Sc |
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| IT Consultant | |||
| Daily Atom IT Services | |||
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United Kingdom |
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About Robert Hill
Robert Hill - Professional Summary:
Robert Hill is a graduate of the University of Teesside in Middlesbrough and has over 11 years experience working in the I.T industry. He specialises in managing and supporting Microsoft based LANs and WANs providing both remote/on-site troubleshooting for a wide variety of hardware and software, as well as designing and implementing network solutions.
Recognised by his peers for his wide ranging skills and knowledge, Robert has a proven track record in providing prompt support and well implemented, fully tested I.T solutions, while minimising business disruption at all times.
Robert Hill - Professional Experience:
Robert began his professional career working as a Network Technician in 1997. He was responsible for performing a full range of support duties including telephone helpdesk support, undertaking repairs on computer hardware and management of a fileserver backup system.
As his skills and knowledge developed, Robert's career progressed through promotion. In 2003 he became responsible for managing the I.T network at Energy Solutions International providing on-site and remote support for 5 international offices. In addition to this, his UK office responsibilities included developing and improving the I.T infrastructure, managing the I.T budget, ensuring network security through the installation of software updates, management of the network firewall and anti-malware systems, performing system backups and writing/maintaining I.T policies.
Robert Hill - Education:
Robert holds the following qualifications from the University of Teesside in Middlesbrough, England:
- BSc (Hons) in Computer Science
- HND in Computing
- HNC in Computing
Robert Hill - Main Specialities:
- Server operating systems - Windows Server 2008/2003/NT V4.0
- Desktop operating systems - Windows Vista/XP/2000 Pro.
- Domain Networks - Active directory based with Group Policy and NT V4.0 Domain based
- Cisco Systems PIX 515E/PIX 501
- Microsoft Exchange Server 2007/2003
- Microsoft SQL Server 2005/2000
- Microsoft Office 2007/2003/2000/97
- VMWare Workstation V6.x/5.x/4.x
- VMWare Server V1.x
- CA ARCServe Backup V11.x
- Sage ACT! Premium for Web 2007
- IIS V7.0/V6.0/V5.0/V4.0
- McAfee VirusScan 8.x managed via ePolicy Orchestrator V4.x
- Network topographies - Ethernet 10/100/1000 UTP and 802.11b/g/n WiFi
- Network protocols - TCP/IP, DNS, DHCP, WINS, FTP, SMTP, POP3
Robert has a good working knowledge of a wide variety of additonal software applications, server software and hardware.
Robert Hill Links
About Daily Atom IT Services
Daily Atom IT Services is based in Newton Aycliffe, a short distance from Darlington in north eastern England. We provide remote access support, managed services and IT consultancy services to small businesses, homes, charities and students.
Our remote support service is based around a powerful set of web-based reporting and incident resolution tools, offering features such as remote control and file transfer. Together they provide similar capabilities to physically using a computer at your location. All support sessions are kept secure from the public Internet with 256bit SSL encryption.
After discussing your requirements and setting up a support session, we are able to connect to your computer to troubleshoot and resolve issues very quickly. Scenarios range from software faults, software installation and hardware configuration, through to troubleshooting and helping to resolve network connectivity problems.
We can provide remote network management for network services such as DNS, DHCP, backup systems, Active Directory, servers, firewalls, and general network infrastructure. In addition to this, we can provide procurement advice and help you plan, purchase and implement IT solutions for your organisation.
If your organisation already has in house IT personnel, we can provide additional support and work alongside them to meet your needs. Alternatively, in organisations that don't already have IT personnel, we can provide a complete service to support and manage your users and infrastructure.
All customers have access to an online helpdesk where new issues and queries can be submitted at any time of day. A full history of each problem is available on the helpdesk site giving customers the ability to keep track of open issues from first contact through to resolution. A knowledge base is also available which provides answers to queries and technical help.
Services we provide include:
- Windows network administration
- Backup system management
- Resource migration
- Virtual private Network (VPN) support
- Software troubleshooting
- Network hardware configuration and management
- Malware removal
- Project Implementation support
- Staff holiday/sickness cover
- Virtualisation
- IT consultancy services
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